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Questions about an order, a pre-order or a product? Send us a message — real people from the Astral Society team read and answer every one.

Email ussupport@astralsocietymarket.com
Support hoursMonday to Friday, 9:00 AM – 5:00 PM
Track your orderCheck where your parcel is right now Returns & refunds30-day returns — read the full policy

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  • For damaged or wrong items, attach clear photos of the item and the packaging
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Quick answers

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The most common questions about orders, shipping, pre-orders and returns.

  • Are your products authentic?

    Yes. Every product we sell is 100% original and factory sealed. We never sell resealed or repacked product.

  • How fast will my order ship?

    Orders are processed within 1–2 business days. Once shipped, delivery usually takes 3–5 business days, and you'll receive a tracking number by email.

  • How do pre-orders work?

    Pre-order products are clearly marked on the product page. We ship them as soon as they arrive from the distributor, around the official release date. Questions about a pre-order? Just email us.

  • Do you sell Japanese, Korean and Chinese products?

    Yes — we carry a wide range of Asian Pokémon products. The language of each product is shown on its product page, and you can browse them all in our Asian Pokémon collection.

  • What is the free gift?

    Every order ships with a free gift from the Astral Society team — a little extra for your collection, as a thank-you.

  • What is your return policy?

    You can request a return within 30 days of receiving your order. Please contact us before sending anything back. Gift cards and sale items can't be returned. Approved refunds go back to your original payment method within 10 business days.

  • My item arrived damaged or I received the wrong item.

    Sorry about that! Email us with your order number and photos of the item and packaging, and we'll make it right.

  • Can I change or cancel my order?

    Contact us as soon as possible at support@astralsocietymarket.com. If your order hasn't shipped yet, we'll do our best to update or cancel it. If you entered a wrong shipping address, let us know immediately.

  • Is checkout secure?

    Yes. Checkout is 100% secure and your payment details are never stored by us.